Case studies
We publish a case study only with the clinic’s written authorisation, and only with figures that clinic has checked. VCare is onboarding its founding clinics now, so there are none to show yet. Rather than invent one, this page says what a VCare case study will contain, how it will be measured, and what a day on the platform looks like.
Published case studies: none yet
When the first founding clinic has run on VCare for a full quarter and authorises publication, its case study appears here with the clinic’s name, the measures below, and the method used to take them. In line with Singapore’s healthcare advertising rules we publish no testimonials, ratings or superlatives about any clinic, and no figure a clinic has not verified.
What a VCare case study measures
Time from a patient’s arrival to being called, taken from the queue’s own timestamps, compared with the clinic’s paper-queue baseline where one exists.
Counted by the front desk for two weeks before go-live and two weeks after. A tally sheet, not a guess.
Appointments marked no-show or cancelled inside 24 hours, as a share of all appointments, before and after online booking.
The share of walk-ins who take a number at the kiosk rather than at the counter, where a kiosk is installed.
Every measure comes from the platform’s own de-identified queue statistics or from a count the clinic keeps itself. Patient-identifying data is never used in a case study, and no patient is ever named or quoted.
A clinic day on VCare
An illustration of how the product runs a day. This is a walkthrough of the software, not a client result, and it quotes no outcome figures.
08:30 · Doors open
The front desk signs in to the dashboard. Today’s appointments are already on the board; the first walk-in takes a number at the kiosk and follows it on their phone.
09:10 · An appointment arrives
Staff mark the patient arrived and they join the same ordered queue as the walk-ins, in the slot their booking earned them. No second list, no double entry.
10:45 · An urgent case
The doctor asks for a patient to be seen next. The front desk flags the case; everyone behind sees a notice in the app that their estimate has moved, instead of a timer that quietly slips.
12:20 · The waiting room empties between calls
Patients who booked from home arrive close to their turn. The chairs are for the people about to be called, not for everyone who has a number.
17:50 · Closing
The last invoice and receipt are issued from the same screen the queue ran on. Documents filed today are already visible to the patients they belong to.
Founding clinics that opt in get their results measured and written up with them, published only when they say so. Book a demo, or write to admin@app-vantrexis.com.